Frequently Asked Questions

Upload Queue
Last Updated 8 months ago

The upload queue is a separate mechanism designed for our compliance team to manually approve emblems before being processed.

All free members uploading using promotional credit are assigned to the upload queue. This limitation is removed upon being upgraded to a paid member through the purchase of a credit package or Unlimited Pass.

Our Premier and Unlimited Pass members are not automatically assigned to the upload queue, however on occasion, we reserve the right to hold an upload for further review before being released for final processing.

Our compliance team aim to approve an emblem within 24 hours. In some cases, where an emblem requires further verification, this process could take up-to 72 hours. We provide a dedicated tracking page for members to confirm whether their emblem has been approved or declined.

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